Privacy Policy

CQ Co., Ltd. collects the following information to properly operate "BONSAI JOURNEY" and to provide a safe and convenient experience for its members.

• Full name
• Email Address
• Country of residence, address
• Telephone number
• Purchase history
• Browsing history
• Posted photos
• Chat messages and attached images in Letters

This information is used for service provision, development of new services, marketing activities, member support, and other related purposes.

Photos you post within the service are stored and used to confirm posted content, provide advice or replies from instructors or administrators, respond to support requests, and maintain service quality.

Chat messages and attached images sent through Letters are stored and used as necessary for replies, proxy replies, support inquiries, prevention of misuse, and other service operations.

Administrators may view chat messages and attached images in Letters only to the extent necessary for proxy replies on behalf of the instructor, support inquiries, checking for misuse, and other operational needs.

When a user withdraws, chat history and attached images in Letters are completely deleted and cannot be restored, except for information that must be retained by law.

We will not provide personal information to third parties without prior consent, except as required by law. However, we may entrust the handling of personal information to external service providers to the extent necessary for our business operations. In such cases, we establish selection criteria for providers and ensure the protection of information through necessary and appropriate contractual arrangements. We also exercise appropriate oversight of such providers.

We implement appropriate measures to prevent the leakage, alteration, or loss of personal information. Specifically, we employ physical, organizational, personnel, and technical safeguards including access control, unauthorized access detection, and security framework implementation. We also conduct regular education and training for employees regarding the protection of personal information.

You may request disclosure, correction, addition, deletion, or suspension of use of your personal information. Upon receiving such a request, we will respond promptly. We will follow the necessary verification procedures to fulfill such requests. Please contact us for further details.

"BONSAI JOURNEY" may use Cookies and other similar technologies to enhance your experience or to understand how the site is used.

What are Cookies: A Cookie is a small text file sent by a web server to your browser and subsequently stored on your device. This file allows us to recognize when the same device and browser are being used.

Purpose of use: The purpose of our Cookie use is to customize your browsing experience and to statistically understand site usage. This includes retaining login information, measuring visit frequency, tracking page visits, and storing your site settings.

Third-party Cookies: We may use Cookies in conjunction with trusted third parties to assist with marketing activities and site analysis.

Managing and declining Cookies: You may manage or decline the use of Cookies through your browser settings. However, if Cookie settings are declined or disabled, some features of this site may not function properly.

We may review and revise or amend this Privacy Policy as needed to ensure the appropriate handling of personal information. Any revisions or amendments will be published on our website. Updated terms take effect from the time they are published on our website.